For every service we have a Customer Experience Cycle. Many details
are unique to each cycle, depending on whether it’s a massage,
manicure, or other service. Although it may seem like a great deal of
additional work to develop and incorporate the Customer Experience
Cycle and to create the required systems, the cycle eventually becomes second nature. Virtually everything in the Customer experience Cycle is value added and provided at no extra charge, regardless of whether the client gets a $40 or a $100 haircut (the price is determined by the level of the designer).

Based on our analysis of the customer service cycle, we opened
salon and spa facilities that are truly unique, not just in our region but also rivaling businesses anywhere in the United States. When you walk into our salon, you are greeted and checked in by a hostess who starts your experience. Instead of a traditional waiting area, which has a negative association, we feature an experience area where you can shop, test products, or purchase gift certificates.

Attached to the experience area is a café, where clients and team
members can purchase lattes, cappuccinos, smoothies, salads, and sandwiches. A wall of fame displays the awards we have won and the feature articles written about us. Our main styling floor has 20 hair stations, used primarily for cutting and styling women’s hair. We have a large nail area for all our nail services, and a private room where women have their hair colored, permed, and highlighted. Another private room is our men’s salon, which features a pool table, sports memorabilia on the walls, stadium seats from the old Cleveland Browns Stadium, and a television tuned to ESPN or CNBC.

In this salon we have a totally secluded spa of 2,000 square feet.
It features a big but cozy lounge; a pedicure room; leather massaging
chairs; steam showers; and rooms for massages, facials, and wet treatments, such as mud packs and body wraps.

Taken from : Secret service Hidden systems that deliver